+How do I gain access to the locker?
Both package and pay per use users, can use your mobile number or request the Quick Pin from the Box24 app (http://goo.gl/zEqt8t
Android) to access the locker.For a pay per use user, the said mobile number will be used to send payment instruction via SMS by which you can pay the service fee through the Website or Box24 App. Once paid, you will receive a Quick Pin to retrieve back the items. Please note that, for the package user, if the credit balance is negative, and for the pay per use user,if not paid, no Quick Pin will be sent to you, meaning you may not be able to pick up the items.
+What is Quick Pin?
Quick Pin (QP) is a temporary app-generated 12-digit number used as a shortcut to request a service or perform a certain transaction with a specific Box24 locker location. For example, Quick Pin can be requested from the app to drop off clothes, or be sent together with the sms/email/app alert to pick up clothes when they are ready. Note that one Quick Pin number can only perform one action at one location at any one time. So, it is important to request Quick Pin from the Box24 app only when needed.
+Will a Quick Pin ever expire?
Each Quick Pin that is requested by a user via a Box24 app (e.g. Quick Pin to drop clothes at locker) can only be used once and is valid for up to 24 hours. Once the Quick Pin is used at the locker, it will automatically become expired. On the other hand, a Quick Pin that is generated by the system (e.g. Quick Pin sent together with SMS to pick up items) will be valid up to 48 hours, unless the said Quick Pin is used then it will be automatically expired as well.
+Do I need to reserve a locker before I go to the locker?
No, simply visit our locker and the touchscreen will assign an empty locker for you automatically at random. Please note that the availability of an empty locker is up to the locker utilization at the time. To avoid disappointment, please remember to check locker availability via our app (Menu > Info > Locations).
+Is there a limit to how many lockers can be claimed by a person in a given day?
Yes, the limit is set at 1 locker/user/service type/day. However, in case you forget or want to put additional items in the locker, you may use the same mobile number or Quick Pin to re-open the claimed locker as many times as you would like The only thing to know is our staff unload all clothes everyday at noon, so be sure to make the cut off time if you want the clothes to return per schedule.
+What if there is no available locker?
Good question, but we won’t let this happen. We adjust our pick up schedule based on the volume of orders. This is because our locker is connected to the internet and to our central server on a real time basis, so we can pick up as many times a day as we need to in order to ensure locker availability for all customers. In addition, you may look up the number of available doors at each locker location from our Box24 app, which gives a real time update on the locker availability so you can plan when to drop the clothes off better. Note that this app feature is not for locker booking. Because locker activities are dynamic, we reserve the right to treat incoming orders on a first come first serve basis.
+How much time do I have to pick up the clothes after it has arrived at the locker and what happens after that?
You have up to 48 hours to pick up the clothes upon receiving a notification to pick up. The notification is sent to you only after the clothes have actually arrived at the locker. After 48 hours, you will receive a reminder for pick up and, and if the items are still not removed, another notification will be sent once we have actually removed the items to our warehouse. Note that you may contact our hotline if you have any special request but please understand that we reserve the right to adhere to our term and condition and that not every request may be fulfilled.