+How do I send my clothes off for washing?
WashBox24 has two operating modes namely; self-service locker and home delivery. With locker, you
can drop off your clothes at any of our lockers 24/7 and pick up from the same locker location given next
day turnaround time. For home delivery, you can download the app (http://goo.gl/zEqt8t
Android) and request pick up on demand or at scheduled time. When the clothes
is ready, we also deliver them back to you within the next day. Note that, next day turnaround time
applies only if the clothes are dropped off before 9.00 AM (locker) or picked up from your location
before 9.00 AM (delivery), excluding public holidays. Some items may require longer lead time. See
our terms and conditions here
+How do I gain access to the locker?
As a pre-paid user, you can use the Box24 card or request the Quick Pin from the Box24 app
Android) or use your mobile phone number to access
the locker. As a post-paid user, you may use your mobile number to access the locker. The said mobile
number will be used to send payment instruction via SMS by which you can pay the service fee at
participating payment providers (See SMS instruction). Once paid, you will receive a Quick Pin to
retrieve back the items. If not paid, no Quick Pin will be sent to you, meaning you may not be able to
pick up the items.